Refund Policy
We want you to love every Nile Prime piece as much as we do. If something isn't quite right, here's exactly how returns, refunds, and exchanges work.
Our 30-Day Return Policy
You have 30 days from the date your order is delivered to request a return. To be eligible, items must be:
- Unworn and unused
- In their original condition, with any tags and packaging intact
Return shipping costs are paid by the customer, unless your item arrived damaged or incorrect — in that case, we replace it or refund you free of charge (see below).
How to Start a Return
- Step 1: Email support@nileprime.com within 30 days of delivery. Include your order number and the item(s) you'd like to return.
- Step 2: We'll reply with return instructions and the return address. Please don't send items back without contacting us first — returns sent to the wrong address may not be accepted.
- Step 3: Pack the item securely and ship it back. We recommend using a tracked shipping method, as we can't be responsible for returns lost in transit.
- Step 4: Once we receive and inspect your return, we'll email you to confirm your refund.
Refunds
After your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card issuer may take a few additional days to post the credit to your account.
Exchanges
The fastest way to get the piece you want is to return the item you have and place a new order once your return is accepted. That way your new item ships right away instead of waiting on the return to travel back to us.
Damaged or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, email support@nileprime.com right away with your order number and a photo of the issue. We'll make it right with a free replacement or a full refund — you won't pay return shipping for our mistake.
Non-Returnable Items
The following cannot be returned:
- Gift cards
- Items marked final sale
If you're unsure whether your item qualifies for a return, just ask — we're happy to check for you.
Order Changes & Cancellations
Changed your mind? You can modify or cancel your order within 12 hours of purchase by emailing support@nileprime.com. After 12 hours, orders enter fulfillment and can no longer be changed — but you can always use this return policy once your order arrives.
Late or Missing Refunds
If your refund was confirmed but hasn't appeared after 10 business days:
- Check your bank or credit card statement again — refunds sometimes post a few days after they're issued.
- Contact your card issuer or bank, as processing times vary.
- Still nothing? Email us at support@nileprime.com and we'll track it down for you.
Questions?
We're here to help. Reach us anytime at support@nileprime.com.
Last updated: July 7, 2026.